RETURN POLICY

Return Eligibility

• Products can be returned within 7 days from the date of delivery.
• Items must be unused, unwashed, and in original condition.
• All original tags, labels, and packaging must be intact.
• Order invoice or proof of purchase is required.

Non-Returnable Items

• Products that are used, washed, damaged, or altered by the customer.
• Items bought during sale / clearance offers.
• Innerwear or customized products (if applicable).

Return Process

1. Contact us at support@klothio.com within 7 days of delivery.
2. Share your order ID and reason for return.
3. Our team will guide you through the return pickup or shipping process.

Return Approval

• Once we receive and inspect the product, we will notify you about approval.
• Approved returns will be processed as refund or exchange, as per policy.

Damaged or Wrong Product

• If you receive a damaged or incorrect item, inform us within 48 hours of delivery with photos.
• We will arrange a replacement or refund after verification.